Refund Policy

Please read our return policy in full before purchasing. You agree to the terms of our return policy by making a purchase with us. 

Return Policy

We offer a 30-day money back guarantee on defects from all items purchased from our store. If you receive a defective item from us let us know within 30 days of receiving the item and we will replace it for you or refund you.

If you have a defective item that you would like to return please take a picture of the defective item pointing out the defect and send an e-mail to our customer support at support@greenroomuniversity.com . We answer all customer support e-mails within 48 business hours. All returns must be received within 60 days of the customer receiving the item. We will not accept returns on items that the customer has had for over 60 days.

Since our items are custom made we do not accept returns or issue refunds for non-defective items. All sales are final.

Refunds

Refunds will only be issued for defective items within 60 days of the customer receiving the item if they choose a refund instead of an exchange or for a mistake made on our part such as sending the wrong item. Refunds will not be issued because of buyer’s remorse or delayed shipping. If you have a defective item that you would like refunded please take a picture of the defective item pointing out the defect and send an e-mail to our customer support at  support@greenroomuniversity.com. We answer all customer support e-mails within 48 business hours

Since our items are custom made and can not be resold all sales are final. 

Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable the return balance will be issued as a store credit. Original shipment fees are non-refundable.

Exchanges

We only accept exchanges for clothing items and apparel that do not fit. You will be responsible for return shipping costs and shipping costs for the new item being shipped. Questions about size or fit of our apparel? Check out our the sizing guide on the product you wish to purchase or email us at support@greenroomuniversity.com

Cancellations

Once an order has been placed and processing has begun we are unable to cancel it. We immediately begin to process orders after they have been placed. If it has been within 24 hours of placing your order you can e-mail us at support@greenroomuniversity.com to see if we are able to stop your order from processing. We make no guarantees that we can stop the order from processing.

Lost or Stolen Packages

Please make sure to give us your correct shipping address and have your item sent to a secure location to ensure it is delivered without risk of theft. If you provide us with an incorrect shipping address and we ship your package to the incorrect address in most cases the item will get shipped back to us. If the item gets shipped back to us you will be responsible for the shipping costs to have the item shipped back to you at the correct address. If you give us an incorrect shipping address and we ship your item to the incorrect address and do not get the item back you will still be responsible for the cost of the item.

Once a package has been scanned as delivered we are unable to pursue a claim on your behalf and cannot recoup the value of the package.

If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process. We will not send a replacement or issue a refund due to delayed shipping.

Questions

Email us at support@greenroomuniversity.com and we will get back to you within 48 business hours.